Resident health and safety are our top priorities. We know that your loved one is an important member of your family and our community. Our mission of exceeding expectations is centered on resident-focused care but extends to each resident's family, our team members, and our visitors.
In our established culture of excellence, we seek to exceed your expectations in all aspects of care for your loved one. In 2015, we established an additional option for residents and their family members to provide feedback on the care they are receiving. The We Care line and online form is an easy way to communicate with our team wherever you are. While we encourage any communication directly with our executive director, director of nursing, and any member of our team, we also wanted to give you the ability to reach out and leave an anonymous message.
Whether it is praise for a staff member or concern about your loved one, our team members and the We Care line are available to you to provide feedback.
To utilize the online form, please visit WeCare.EthicsPoint.com. If you prefer communicating by telephone, you may call 1.855.260.2615.
Exceptional Care & Training Center
2601 Woodlawn Road
Sterling, IL 61081
Phone | (815) 626-5820